Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Returns are offered for:
- Faulty product, with proof of errors (this also helps us rectify the issue)
- Support delay of over 48hours for help using the template.
Change of mind returns are issues on a discretionary basis. We do understand that the loss of a loved one can be a difficult period, and these decisions are made in light of this.
Several types of goods are exempt from being returned. Perishable goods such as flowers cannot be returned.
To complete your return, we require customer details used at time of purchase.
Once your return request is received and inspected, we will send you an email to confirm the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded. Sale items cannot be refunded.
You can choose to receive your refund back to the original payment method or as an exchange.
Please note that refunds can take up to 14 working days to show on your account due to various processing times between payment providers.
Need a hand? Contact our customer care team.